The second-hand marketplace Shoppers Express Anger Over Sizing Updates
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
This online marketplace has altered its sizing categories for women's and children's clothes without notifying every member regarding the update.
Online Platforms Backlash
Many shoppers and sellers have taken to social media claiming that product pages now present a different size category compared to what was initially listed because of the remapping.
Vinted explained the updated approach better aligns with comparable marketplaces.
The platform has recommended to review their products and manually change the size when needed, resulting in member annoyance.
Size Classification Changes
Before the change, the sizes had both numerical and alphabetical indicators, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the sizing has been recategorised - such as a large size was previously a 12 but currently displays as UK 16-18.
Member Accounts
A fashion influencer, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Stephanie Gallen, based in Glasgow, stated items she posted featuring size 14 markings were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.
Required Changes
Another shopper, located in England, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and Vinted sales have been crucial following partial earnings loss," she stated.
Platform Context
The platform boasts over 100 million members, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: last year, Vinted reversed a change regarding delivery choices following member complaints.
